Actionable Alerts Provide Insight That Turns Contact Center Reporting Into Valuable Analysis

09Sep08

CHARLOTTESVILLE, VA, August 20, 2008 — A web-based dashboard tool for call center management has expanded its capabilities from simple reporting to actionable alerts based on threshold values. These alerts occur in real-time, and allow managers to instantly compare actual performance against goals.
This real-time reporting tool from Inova Solutions, called Performance Tracker™ 2.0, consolidates call [...]

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